Dickow Pump Company, Inc. provides comprehensive pump services through factory-trained specialists. Our support covers pump selection, installation, start-up, training, maintenance, repair, replacement parts, and ongoing service. We work with customers to select the right pump assembly for their operating requirements and provide support throughout the equipment’s service life. With service available 24 hours a day, 365 days a year, Dickow is prepared to respond when pump service is needed.

Parts

Having the right replacement parts available can help reduce downtime when a pump requires service. Dickow maintains an extensive warehouse of replacement parts in Atlanta, GA, with parts normally shipped so they are in the customer’s hands within 24 hours, 365 days a year.

Recommended spare parts lists are also routinely supplied with quotations. This gives maintenance teams an opportunity to plan ahead and keep commonly needed components available. For critical process equipment, having replacement parts ready can make a significant difference when repairs are required.

Pump Selection

Selecting a pump starts with understanding the application. Our engineers assist customers with pumps, motors, couplings, base plates, and other related equipment to develop a complete pump assembly suited to the application. Selection may account for flow, pressure, temperature, fluid characteristics, viscosity, materials, installation requirements, and other design criteria.

Dickow Pump Company, Inc. distributes pump designs manufactured by Dickow Pumpen for industrial applications across North America and select areas of South America. Available options include sealless magnetic-drive pumps, centrifugal pumps, side-channel pumps, multistage pumps, vertical pumps, and turbine pumps. This range gives our engineers options for matching the pump design to your process requirements.

For applications where process-fluid containment is a priority, a sealless pump can provide an alternative to conventional mechanical seals. Magnetic-drive pumps transfer power through a magnetic coupling while keeping the pumped fluid contained within the pump. This makes them useful for applications involving hazardous, toxic, corrosive, or otherwise difficult-to-contain fluids.

As a distributor of Dickow Pumpen products across North America and select areas of South America, Dickow Pump Company, Inc. helps customers source equipment from an established, quality and reliability focused mag drive pump manufacturer. Our team assists with evaluating fluid characteristics, operating conditions, and system requirements to identify suitable magnetic-drive pump solutions for industrial applications.

Chemical pumps require careful consideration of the fluid being handled and the conditions under which the pump will operate. Dickow Pump Company, Inc. distributes Dickow Pumpen chemical pumps for applications involving acids, caustics, solvents, and other process fluids. Depending on the application, customers may benefit from sealless centrifugal pumps, side-channel pumps, multistage pumps, or other available designs.

Hot oil and thermal-fluid systems require appropriate pump selection for elevated operating temperatures and continuous circulation. Dickow Pump Company, Inc. distributes Dickow Pumpen magnetic-drive hot oil circulation pumps for industrial heating and thermal-fluid applications. Customers researching a hot oil pumps manufacturer can work with our team to explore suitable pump options for chemical processing, petrochemical operations, food production, building materials, and other industrial applications.

Other pump configurations can address specific operating requirements. Side-channel pumps can be used for lower-flow, higher-head applications. Multistage centrifugal pumps provide options for higher-pressure services, while vertical pumps can be used for tanks, pits, and installations where a vertical configuration is preferred. Turbine pumps are suited to applications requiring high differential pressure at relatively low flow and can handle entrained vapor under specified operating conditions.

Our engineers can also help select the motor, coupling, base plate, and associated components needed for a complete pump assembly. The goal is to provide equipment based on your operating requirements rather than selecting a pump without considering the full system.

Key pump selection considerations include:

  • Pump selection and application assistance based on operating requirements
  • Sealless and magnetic-drive options for demanding fluids
  • Chemical pumps and hot oil pump configurations for industrial applications
  • Centrifugal, multistage, vertical, side-channel, and turbine pump options
  • Assistance with motors, couplings, base plates, and related equipment

Training

Proper pump operation and maintenance start with knowledgeable personnel. Dickow engineers and trained representatives provide on-site training covering the use, maintenance, disassembly, and reassembly of Dickow pumps.

Training can be performed alongside installation or start-up so your personnel can gain practical experience with the equipment they will operate and maintain. Dickow also holds periodic seminars at its training facilities in Atlanta, GA, for maintenance staff who need additional instruction on Dickow pump equipment.

Start-Up

Dickow engineers and pump technicians can supervise on-site pump start-ups when requested. Our specialists can work with your personnel during initial operation, helping confirm that the equipment is ready for service and giving operators hands-on experience with the pump.

Start-up support is normally combined with employee training. This gives your team an opportunity to learn proper operating and maintenance procedures while Dickow personnel are available to answer questions and provide technical assistance.

Pump Repair

When a pump requires repair, Dickow can provide service on site or at our repair facility in Atlanta. On-site repair can be useful when removing the pump from service is impractical or when the equipment can be serviced at the customer’s facility.

For repairs requiring facility-based work, Dickow’s Atlanta repair facility provides a dedicated location for servicing pump equipment. Our repair support is focused on returning equipment to service and helping customers limit unnecessary production interruptions.

Pump Maintenance Contracts

Dickow can enter into maintenance contracts with customers to take over an entire pump maintenance program at a plant. This gives your maintenance team access to ongoing pump support instead of relying only on service after a failure occurs.

A maintenance program can include scheduled attention to pump equipment, helping identify service needs before they lead to larger operating problems. For facilities with multiple pumps or critical process equipment, planned maintenance can help keep equipment available for production.

Our maintenance contracts provide another way to keep pump service organized and supported by personnel familiar with Dickow equipment.

24/7/365 Pump Support

Pump failures can interrupt production, which is why Dickow provides service 24 hours a day, 365 days a year. From initial pump selection through parts, training, start-up, repair, and maintenance, our specialists remain available to support your equipment.

Our support includes:

  • Pump selection and application assistance
  • Replacement parts and spare-parts support
  • On-site training and start-up supervision
  • On-site or facility-based pump repair
  • Ongoing pump maintenance contracts
  • Service available 24 hours a day, 365 days a year

Contact Dickow Pump Company, Inc. to discuss your pump requirements, service needs, or maintenance program with our experienced pump specialists.

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FAQs

The pump model, size, serial number, and required part number help identify the correct replacement components. Dickow’s pump instruction manuals provide model-specific parts information to support accurate ordering.

Pump selection should account for the fluid temperature, operating pressure, flow requirements, and chemical compatibility of the wetted materials. Dickow distributes magnetic-drive pump models for elevated-temperature applications, but allowable operating limits vary by model and configuration. Our team can help identify a suitable pump for the intended service.

Maintenance teams should consider operating conditions, flow requirements, bearing conditions, and temperature monitoring where applicable. Dickow offers its MAG-SAFE monitoring system for magnetic-drive pumps, which can provide protection and monitoring for conditions such as dry running, bearing condition, and containment-shell temperature, depending on the configuration.

Yes. Dickow’s repair facility in the Atlanta area can repair or rebuild Dickow pumps. Depending on the equipment and service requirements, customers can also arrange on-site repairs to address pump problems at their facility.

Operating below the required minimum flow can cause excessive temperature rise in a magnetic-drive pump, depending on the design, magnetic losses, and properties of the pumped fluid. Operators should follow the minimum-flow requirements specified in the applicable pump documentation to help prevent overheating and equipment damage.

Yes. Certain Dickow pump designs, including the HZSM/HZSMA multistage centrifugal magnetic-drive series, incorporate a side-channel stage that can handle entrained gas and support suction-lift operation under specified conditions. The suitability of this configuration depends on the fluid and system requirements.